Last updated: [4/12/25]
Thank you for shopping with GRYVRZN. We're committed to providing high-quality clothing and a smooth customer experience. This policy outlines your rights and our procedures under UK consumer law, including the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013.
Eligibility for Returns
You have the right to return all items within 14 days of receiving your order.
To be eligible items must be: unworn and unused, in the original packaging with all labels and tags attached, accompanied with proof of purchase (order number or receipt)
How to Start a Return
To request a return, please contact:
📧Email: gryvrzn.myshopify@gmail.com
Once your return request is approved, we will issue you a Return Authorisation Number with the GRYVRZN return address and instructions for sending back your item.
Refunds
After we recieve and inspect your return, we will notify you whether your refund is approved.
If approved, refunds will be issued to your original payment method. Please be advised processing may take ().
Shipping costs are non-refundable, unless the item is faulty or incorrect.
Partial refunds may be issued if the items are not returned in original condition with original packaging.
Exchanges
We offer exchanges for Wrong size, Wrong colour or Damaged items.
Exchanges are subject to stock availability. If the requested replacement is unavailable, we will issue a refund instead.
To request an exchange, email us at: gryvrzn.myshopify@gmail.com
Faulty, Damaged, or Incorrect items
If you recieve a faulty, damaged, or incorrect item, please contact us within 48-72 hours of delivery.
We may request photos or videos showing the issue. If confirmed, GRYVRZN will cover the return shipping and issue an exchange or refund.
Return Shipping Cost
Customers are responsible for return postage unless the item is faulty or incorrect, we recommend using a trackable delivery service. GRYVRZN is not responsible for lost or damaged return parcels.
Order Cancellations
You may cancel your order before it has been dispatched. For online orders, you also have the right to cancel within 14 days of receiving the item.
To request a cancellation, email gryvrzn.myshopify@gmail.com with your order number.